
For nearly two hours now, I've been on "online support" hold.
Initially, it gave me an "approximate" wait time of 27 minutes. Then it began to slowly count down (not in real time, mind you, but downward).
Six was my favorite waiting spot...I can't really tell you why, other than I was there for quite a long time - and more than once, as the approximation went up a couple of times - I'm not so fond of seven.
I'm in the hell known as "MobileMe Support".
They are looking "forward to answering (my) questions", although I'm beginning to doubt the sincerity there.
Tease me with the ever so slowly downward ticks toward the time when I might be "helped".
At the 3 minute mark, I had a personal issue that raised a quandry.
Since it had been 3 minutes for so many more than sixty seconds, and since I'd been drinking tea while sitting anxiously awaiting my 27 minute "line", I was now needing to visit the restroom.
Past often predicts future, so i thought it might actually be more than a 3 minute wait until my turn actually presented itself.
But...
WHAT IF?
What if, in the sixty seconds it'd take me to get to the bathroom and back, time actually accelerated to more closely match reality?
What if, while I was hurrying to empty my bladder, "Josh" or one of his equally happy-named colleagues logged into my window, looked around, saw no one there, and left?
Argh!
(As an aside, since I started this post about 10 minutes ago, it's been "1 minute" until my turn, LOL EDITED TO ADD, it's now been nearly half an hour of my "1 minute" wait - I begin to wonder...AM I EXPERIENCING A TIME WARP? WOULDN'T THAT BE COOL? HEH :))
I took the chance, as the alternative was sufficiently unpleasant as to give me the added conviction that I could make it there and back.
So...I went.
Got back in 45 seconds too (or 1 nanosecond in Apple time).
And guess what?
I had 4 minutes until it was my turn.
If it wasn't so damn funny, I'd cry.
Typically, Apple doesn't have these kind of customer service issues.
Then came (dun, dun, DUN!) the release of the re-tooled .mac, called "MobileMe".
To give Apple its due, the promises of this service are very appealing. Sync your phone, your desktop, your laptop (work or home) into one area so that they all have the same information.
Hell of an idea.
They released it a bit before it was completely formed. Premie by about six months by the feel of it.
This queue online for help is a pretty good indicator that I'm not alone in my frustrations with it.
It does some things well.
Others are pathetic. I have one desktop (windoz), two laptops (both Apple) and an iPhone. So...you'd think I'd have a total of 4 possible calendars to sync.
Then why (oh, WHY?) do i get 21 calendars when I do a sync?
This is the question of the day.
I am being teased mercilessly with the idea that eventually "1 minute" in my world will jibe with "1 minute" in Apple land.
I actually have to leave the house soon...well, in an hour...I wonder if I'll have my turn before I have to leave?
Wishing, and hoping, and praying....that I don't have to pee anytime soon...
Cheerios!
M&G